Deeply Disappointed by KCT Passover Program in Greece (April 2024)
I rarely leave reviews, but I feel compelled to share my experience with the KCT Passover Program in Greece, which was a complete disappointment and misrepresentation from start to finish
Accommodations were misrepresented:
• I paid $400 extra for a sea view room (704) and received a room with no sea view.
• Family rooms (959 & 960) that were supposed to be adjacent and suitable for small children were not.
• After repeated complaints, we were moved to different rooms (855, 854, 853) far from my elderly parents, disrupting our family vacation.
• These replacement rooms were in an unprepared area of the resort—phones didn’t work, so we couldn’t reach hotel services.
• Poor lighting on walkways created dangerous conditions. My niece tripped in a gutter, and walking with kids at night was unsafe. Despite multiple reports, nothing was addressed.
Transportation was subpar and unsafe:
• The “luxury coach with snacks” was a standard bus—no snacks.
• On the return trip, buses were overloaded with luggage and strollers blocking aisles, making a 5-hour ride hazardous and uncomfortable.
Dining was far below advertised “exquisite glatt kosher cuisine”:
• Food was often substandard or unavailable during the first days:
• On arrival, the Thalassa restaurant had no food despite advertised hours.
• Friday night dinner (April 11) was nearly inedible—over-salted soup and cold, sparse main courses.
• On the second night, nothing was served appropriate for children until 10pm—when I asked, all I was offered were bananas.
Promised kids’ meals on April 12 never materialized. Food was brought out and then taken away before serving.
• The “star chef” only arrived halfway through the program—quality improved only after her arrival.
There was also a scene at lunch of the second day of chag where the masgiach came out of the kitchen shouting that we should stop eating because the food was not Kosher for Passover and holding a box of something. A brawl nearly ensued which was disturbing and we left after that.
Program features were also misleading:
• The kids’ day camp lacked basic safety: no sign-in/out system at the beginning and unclear policies until I complained made it unusable for my family.
• We were told the entire resort was dedicated to the program. In reality, it was shared with a large military group—totally different atmosphere.
• Our Seder, promised to be quiet, was so noisy we couldn’t hear each other speak.
• Guests (including us) who paid for the Zakynthos Island tour were forgotten and not taken on the boat ride.
This experience was incredibly disappointing and far below what was promised or paid for. I cannot recommend this program and strongly urge others to be cautious before booking.